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Legal Policy
Welcome to Chantarell
When you shop with us, you’re agreeing to these simple terms. By making a purchase, you’re entering an agreement with us, so it’s important you take a moment to read through this policy. We want your experience to be smooth, secure, and enjoyable, and we’ve designed these guidelines to help protect both you and us.
1. General Terms
By placing an order on Chantarell, you’re agreeing to these terms and conditions. These guidelines are here to make sure everyone has clear expectations about how we do business together. We reserve the right to update these terms at any time, so please check back from time to time.
2. Privacy Policy
Your privacy matters to us. When you place an order, we collect certain personal information like your name, address, and email, so we can get your goodies to you safely and keep you updated on your order status. We promise never to share or sell your details. For a full breakdown of how we handle your personal data, take a look at our Privacy Policy.
3. Payments
We offer several ways for you to complete your purchase, Klarna credit/debit cards, PayPal, etc. Payment is due at the time of your order, and we’ll take care of everything on our end as soon as the payment is confirmed. If there’s an issue with your payment, we’ll be in touch!
4. Shipping & Delivery
We aim to get your order to you as quickly as possible! We process and ship your items as soon as possible and delivery times vary depending on where you’re located. Be sure to provide accurate shipping details to avoid delays. Please note that Chantarell isn’t responsible for delays or lost items caused by incorrect shipping information.
5. Returns & Refunds
If for any reason you’re not happy with your purchase, we’ll work with you to make it right. You can return your item within 30 days, as long as it’s unused and in its original packaging. Hygiene items are not possible to return. Please reach out to us at chantarell@outlook.com to arrange your return. Once we receive your item, we’ll issue a refund to your original payment method. 50 SEK shipping fee will be added.
6. Liability
We strive to provide accurate descriptions and quality products. However, we cannot be held liable for any errors or issues that may arise from circumstances beyond our control. Our liability is limited to the amount paid for the product in question.
7. Force Majeure
Sometimes life throws curveballs—things like natural disasters, strikes, or even global pandemics can cause delays or disruptions beyond anyone’s control. If something like that happens, we won’t hold you or us responsible. We’ll do our best to keep you updated if any of these events affect your order.
8. Dispute Resolution
If you ever have a problem or a question about your order, please contact us directly so we can work together to find a solution. If, for any reason, we can’t resolve an issue, any legal disputes will be handled according to the laws of [Your Country/State], and any claims will be made in the courts of [Your Location].
9. Contact Us
We’re always here to help. If you have any questions or need assistance, don’t hesitate to reach out to us at we@chantarell.com.
Thank you for shopping with us!
We’re so glad you’ve chosen to be part of the Chantarell Community. We promise to do our best to bring you great products and great service every step of the way.